Description:

GENERAL FUNCTION

Under the supervision of the Membership Director, the Front Desk Attendant performs reception duties including processing membership and program registration, preparation of related materials and files, and provides informational services regarding YMCA programs, fees and policies.

ESSENTIAL DUTIES

1. Arrive to work 15 minutes prior to the start of your shift so that you are prepared to start your duties on time
2. Flexibility to perform a variety of tasks simultaneously
3. Accurately counts cash drawer before and after shift
4. Handle the exchange of cash, check and bank card transactions accurately and efficiently
5. Greet guests who come in and out of the facility, using names if possible. Arrange for tours of facility as requested
6. Monitor guest check-ins to verify membership status, while maintaining entrance and building security
7. Receive member/guest complaints and comments responding in a sincere pleasant manner; indicate an understanding of the problem and take necessary steps to correct as soon as possible. Relay the comments and concerns to the appropriate staff and supervisors.
8. Create and develop positive member relations and encourage member involvement
9. Answer phones in a professional manner
10. Distribute and clean towels
11. Keep the front desk area clean and clear of debris
12. Register program participants for YMCA classes and programs
13. Promote and sell new memberships
14. Maintain a current knowledge of all YMCA membership information
15. Provide accurate information to guests regarding facility programs, classes, events, etc.
16. Keep all informational paperwork, handouts, forms and applications, etc., replenished and up to date.
17. Enter guest information into computer system properly. I.e. correct capitalization and spelling of all information, obtain information missing from guest’s account.
18. Enforce YMCA guidelines and policies
19. Maintain knowledge of YMCA emergency procedures and handle any emergency situation in a professional and calm manner
20. Provides janitorial services as needed by keeping locker rooms, bathrooms, front lobby, hallways, etc. free of litter left behind by members
21. Assist other YMCA staff in completing various projects as workload allows
22. Maintain confidentiality with both staff and member(s) personal information or issues.
23. Maintain a professional attitude and appearance at all times, while in accordance with the YMCA dress code
24. Refrain from using cell phones, computers, laptops and tablets for non-work related activities
25. Develop a positive work relationship with other staff members
26. Attend staff meetings
27. Work flexible hours

*Responsibilities will include, but not limited to those written

Applications for all positions are available online or for pick up at any of our branches.